Frequently Asked Questions

Everything you need to know about your scalp and hair health journey.

What is the Cold Processed® method?

Our unique Cold Processed® method uses pressure rather than heat to extract ingredients, preserving the highest level of nutrients and potency for your scalp health.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping within the US takes approximately 3-5 business days to arrive at your doorstep.

What is your return policy?

We offer a 30-day return policy on all full-sized products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your products safe for color-treated hair?

Yes, all Act+Acre products are formulated to be safe for color-treated, chemically treated, and keratin-treated hair, as they are free from harsh sulfates.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to expand our shipping zones to more countries soon.

Are your products vegan and cruelty-free?

Absolutely. We are committed to ethical beauty; all of our formulas are 100% vegan, cruelty-free, and Leaping Bunny certified.